Learn how to create a healthy, safe culture!

High-performing healthcare teams require more than clinical expertise. Communication, trust, accountability, and psychological safety are critical components of effective patient care. Difficult teammate behaviors such as bullying, excessive control, negativity, gossip, and poor communication can damage team cohesion and impair patient outcomes. This lesson examines the characteristics of unhealthy team dynamics and explores strategies for addressing conflict constructively. Participants will learn how leadership behaviors shape workplace culture, how to establish healthy boundaries, how to provide and receive feedback effectively, and how to maintain professionalism during challenging interpersonal situations. Special attention is given to psychological safety, speaking up, accountability, and preserving patient dignity.